Returns & Refunds
We want you to love what you ordered. If something isn't right, let us know. Here is everything you need to know about our returns and refunds policy.
7 Days Return
Raise a return request within 7 days of delivery for eligible items.
Easy Refunds
Refunds specifically to your original payment method or wallet.
Reverse Pickup
We arrange reverse pickup from your doorstep for most locations.
Policy Overview
At Samar Store, we take pride in the quality of our personalized gifts. However, if you receive a product that is damaged, defective, or incorrect, we are here to help.
Please note that because many of our products are personalized specifically for you (e.g., with names or photos), we cannot accept returns for reasons such as "changed mind" or "incorrect spelling provided by customer".
Frequently Asked Questions
Still have questions?
Our customer support team is just an email away.
Contact Support